Seamless Zebra Support, Managed by Datix Solutions
At Datix Solutions, we specialize in facilitating and managing Zebra’s comprehensive technical support services, ensuring your Zebra devices operate at peak performance around the clock. Our role is to seamlessly integrate Zebra’s support offerings into your operations, providing you with peace of mind knowing that expert assistance is always available.
Managed Services
Device Service Desk
Software Release Management
Device Commissioning
Zebra OneCare offers various support plans to meet the diverse needs of your organization:
Essential: Provides core support services, including 24/7 live-agent technical support and next-business-day device replacement.
Select: Builds upon the Essential plan with additional features such as comprehensive coverage and advanced software updates.
Premier: Offers advanced managed services, including device commissioning and battery maintenance, for organizations requiring extensive support.
Technical and Software Support (TSS): Focuses on providing expert technical assistance and software updates, ideal for organizations with in-house repair capabilities.
Special Value (SV): Designed for value-tier devices, offering essential support at a cost-effective price point.
On-Site Support: Provides certified technicians who can perform repairs and services on-site, minimizing device downtime.
Comprehensive Coverage with Zebra OneCare
We offer access to Zebra OneCare™, a suite of support services designed to keep your Zebra devices running smoothly. These services include:
24/7 Live Agent Technical Support
Receive round-the-clock assistance from Zebra’s expert technicians, ensuring that help is always available when you need it.
Next-Business-Day Device Replacement
In the event of a device failure, Zebra provides a replacement device with next-business-day delivery, minimizing downtime and maintaining operational continuity.
Comprehensive Coverage
Zebra OneCare plans offer protection against accidental damage, wear and tear, and functional failures, reducing unexpected repair costs.
Expert Management
We facilitate and manage Zebra’s support services, ensuring seamless integration into your operations.
24/7 Support
With Zebra’s 24/7 support and comprehensive coverage, you can focus on your core business activities, knowing that your devices are in good hands.
Peace of Mind
Our managed services provide you with the confidence that your Zebra devices are always supported by expert services.
For more detailed information on Zebra OneCare support services, please refer to the official Zebra documentation:
